Frequently Asked Questions
Everything you need to know about your Lumene beauty experience.
How can I track my order?
Once your order has shipped, you will receive an email notification with a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Are Lumene products cruelty-free?
Yes, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we maintain strict standards for all our suppliers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which skincare product is right for me?
Each product page includes a detailed description of skin types and concerns. You can also take our online Skin Quiz or chat with one of our beauty consultants for personalized recommendations.